1. How old are you?

•  12 and under
  13-19
  20-29
  30-39
  40-49
  50-59
  60+ 

2. Do you have any immediate or extended family members on your Windows Live Messenger buddy list?

• Yes
  No

3. How many family members do you have on your Windows Live Messenger buddy list?

• 1-5
  6-10
  11-15
  16-20
  20 +

4

a) On average, how much time each week do you spend using Windows Live Messenger to talk with the people on your buddy list?

• Less than one hour
  1-2 hours
  2-3 hours
  6-10 hours
  10 hours +

b) Out of the time specified above, how much of that time is spent talking to family members?

• Less than one hour
  1-2 hours
  2-3 hours
  6-10 hours
  10 hours +

5. Which family members do you speak to most via Windows Live Messenger?

• Parents
  Brothers/ sisters
  Children
  Aunts/uncles
  Cousins
  Nieces/nephews
  Family in law

6. Do you use Windows Live Messenger to speak to family members who live in another country?

• Yes
  No

7. Do you ever use Windows Live Messenger to speak to family members whilst you are on holiday?

• Yes
  No

8. What is the highest age of the family members who are on your buddy list?

• Up to 25 years old
  Up to 40 years old
  Up to 50 years old
  Up to 60 years old +

9

a) Have you ever had a conversation on any of the following topics with a family member using Windows Live Messenger?

• News/ catch up/ Gossip
  Practical matters (e.g. chores, errands)
  Advice
  Study/ Exam result
  Love life
  Jobs/ career
  Health
  Events/ parties/ holidays
  Money/ finances
  Sports 

b) Which of the above do you talk about the most and why? [OPEN QUESTION]

10.

a) Have you ever used Windows Live Messenger to say something that you wouldn’t have said face to face?

• Yes
  No

b) If yes why? [OPEN QUESTION]

11. Have you ever used Windows Live Messenger to resolve an issue with a family member?

• Yes
  No

12.

a) Which of the following features do you use most on Windows Live Messenger?

• Search
  Photo sharing
  Video calling
  Files (Sharing folder)
  Games
  Voice / PC to PC calling

b) What is it about this feature that makes you use it regularly? [OPEN QUESTION]

13. Rank the following non face-to-face ways you’re most likely to communicate with your family, with 1 being the highest and 6 being the lowest

• Phone	1 2 3 4 5 6
  Instant  Messaging	1 2 3 4 5 6
  Email	1 2 3 4 5 6
  Social networking sites	1 2 3 4 5 6
  Letters	1 2 3 4 5 6
  SMS / MMS	1 2 3 4 5 6

   

14.

a) Who is your favourite family member?

• Mother
  Father
  Brother
  Sister
  Children
  Aunt
  Uncle
  Grandmother
  Grandfather
  Cousin
  Niece
  Nephew
  Family in law

b) Why? [OPEN QUESTION]

15. What is / was your favourite family game?

• Chess
  Card games
  Backgammon
  Play station
  Other 

16. Has the Internet changed your family in any way? (e.g. do you e-mail your grandmother instead of calling her) [OPEN QUESTION]

17. If you could change one thing about your family what would it be?[OPEN QUESTION]